the relationship

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The relationship of a client to an agency, is like that of a surfer to a shaper. Like most relationships, it is one that is built on communication and trust. But what makes some relationships so rich and prolific that it creates just tons of awesome? When the relationship between the two entities creates a culture, rather than just commercials for it's clients, or how about heaps of world titles and constantly pushing the boundaries of surfing with innovative board designs?

I believe it's an open and honest dialog between surfer/shaper and client/agency that yields the most rewarding ideas. I've had a few custom boards shaped for me over the years. With each consult w/the shaper, the best ones have come out of exchanges when the shaper asks all the questions to understand my surfing style, experience, and the conditions where I most often surf. This is when you [as a surfer or client] check your ego at the door and provide as much honest feedback as possible so that the shaper/agency can craft the appropriate board/idea for your needs. Most of the time, whether you're a pro or weekend-warrior like myself, we all want that "magic" board that does it all for us. however, we really don't know how to articulate the shape/design of what that "magic" board should be. Enter the expertise of the shaper. the best shapers are the ones that can understand the strengths/weaknesses of the surfer, the wave conditions, etc to craft that "magic" board. there has to be a dialog and trust between the two for it to work. And also, the good shapers don't talk over the heads of their clients either. they both have to be on the same "wavelength".

So there has to be a collaboration and mutual respect of each other's talents. How many times has a client tried to cocktail napkin a layout to their agency partner? Or, when an agency exaggerates how in love they are with a client's brand, just so that they can win the business? Respect. Respect what each person brings (e.g. assets/skills) to the table and work on creating a mutually beneficially relationship. The more a shaper gets to understand the surfer, the better the boards he/she can make for them. And in turn, a more prolific relationship where both get what they want. Better boards, better business.

Yes, there's also an exception. Most amazing surfers or clients can do almost anything despite the quality of the board/creative that is made for them. But those are probably few and far between. Hold onto the clients that you have and work on building the trust and confidence to experiment, innovate, and grow. I'd really like to think that we nurture those client/agency--surfer/shaper relationships so that we continue to elevate the work that is being created. Oh, and another thought...I think this analogy can also be made between the role of account planners to their creative partners as well. As planners our briefs that we produce for creatives should also be a collaborative process that includes honest communication and respect for each other. and just like the surfer who has an on-going dialog w/the shaper to create that "magic" board, and so should us planners w/our creative partners in developing the idea. yeah, agree? what say you?